Privacy Policy

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Privacy Policy

Effective date: 11 August 2026

At Xitodoa, accessible through our website, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the rights available to you under applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

What Data We Collect

We may collect personal and technical information when you visit our website, contact us, subscribe to communications, or interact with our services. The information we collect may include:

  • Contact information: such as your name, email address, telephone number, and any other information you provide when contacting us.
  • Communication details: including the contents of messages, enquiries, feedback, or support requests sent to us.
  • Technical information: such as your IP address, browser type, operating system, device information, language preferences, and general location information.
  • Usage information: including pages visited, links clicked, time spent on the website, referring websites, and other interactions with our online services.
  • Cookie information: data collected through cookies and similar technologies, as described below.

We do not intentionally request or collect sensitive personal information unless it is necessary, lawful, and voluntarily provided by you. Please avoid submitting sensitive information through general contact forms or other public areas of the website.

How We Use Data

We use personal data only where we have a lawful basis to do so. Depending on how you interact with us, your information may be used to:

  • Respond to questions, requests, and enquiries;
  • Provide, maintain, and improve our website and services;
  • Personalise website content and improve user experience;
  • Monitor website performance, security, and reliability;
  • Detect, prevent, and investigate fraud, misuse, or unauthorised activity;
  • Send service-related communications or information you have requested;
  • Comply with legal obligations and enforce our rights; and
  • Analyse general website trends and usage patterns.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn. We retain personal data only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required by law.

Cookies

Our website may use cookies and similar technologies. Cookies are small text files stored on your device that help websites remember preferences, understand how visitors use the site, and provide essential functionality.

We may use:

  • Essential cookies required for core website functions, security, and navigation;
  • Preference cookies used to remember settings and choices; and
  • Analytics cookies used to understand website traffic and improve performance, where permitted.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or appearance of parts of the website. Where required by law, we will request your consent before placing non-essential cookies on your device.

Third-Party Links

Our website may contain links to third-party websites, platforms, or services, including social media pages. These third parties operate independently and have their own privacy policies and practices. We are not responsible for the content, security, or privacy practices of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information or using its services. Our website may include a link to X at https://x.com/.

Data Security

We take reasonable technical and organisational measures to protect personal data against accidental loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, secure hosting practices, monitoring, and appropriate administrative safeguards.

However, no method of transmission or electronic storage is completely secure. Although we work to protect your information, we cannot guarantee absolute security. If we become aware of a data breach that legally requires notification, we will take appropriate action and provide information where required.

User Rights

Subject to applicable law, you may have the right to:

  • Request access to the personal data we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of your personal data in certain circumstances;
  • Request restriction of processing;
  • Object to certain processing activities;
  • Request data portability where applicable; and
  • Withdraw consent where processing is based on consent.

To exercise a right, please contact us using the details below. We may need to verify your identity before completing a request. You may also have the right to lodge a complaint with a competent data protection authority.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or want to raise a privacy concern, please contact us:

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data practices. The latest version will be published on this page with its effective date.